Published on Tuesday 14th January 2020
The individual will require excellent interpersonal skills, demonstrate an eagerness to solve technical problems and be able to provide technical support to other people who are less technically minded. Installation and support of systems at our customers' premises in Essex and Greater London will be required, so a full UK driving licence is essential.
Location: South Essex.
Salary: £18,000 to £24,000
Answering calls made to our help desk at the CEME Innovation Centre in Rainham Essex in a polite and professional manner, logging requests as prioritised support tickets.
Work on pending support... Read more
Published on Monday 16th December 2019
Merry Christmas from all of us at Trichromic! We would like to take the opportunity to thank you for your business in 2019 and we wish you a very Happy New Year.
Our telephone help desk will be closed from 12:30 on Tuesday 24th December and will re-open at 09:00 on Thursday the 2nd of January 2020.
If you have a Trichomic managed service or support contract, please call our help desk at any time over the holiday season. If we are unable to answer your call, leave a voicemail and we will return your call as soon as possible.
When open, our help desk can be reached on 020-3327-0310 (option 1) and by email at... Read more
Published on Thursday 10th January 2019
Unable to access data in numerous Windows shares today after the (KB4480970) update.
When trying to access shares the error "The handle is invalid" is displayed.
Microsoft has suggested various work-arounds but the only fix we have discovered is to completely remove the KB4480970 update.
Update: Microsoft have now released an update to resolve this issue which can be download from... Read more
Published on Saturday 1st December 2018
The Gold Partner status is awarded to companies who prove their competency installing and supporting the 3CX phone system.
3CX supports many VoIP open standards including SIP and Trichromic is proud to be a 3CX Gold Partner with certified 3CX engineers who have many years of experience installing and supporting the platform. We also provide and support a range of compatible handsets from high quality manufacturers including Yealink.
Published on Monday 4th December 2017
In part 3 of our series of articles on GDPR, we answer some of the questions that our clients have been asking us.
With the GDPR now only a few months away, lots of questions are starting to be asked about the specific details as we all absorb the implications and impact on almost every business in Europe. We will collect and answer some of the most common ones here. Please check back... Read more
Published on Tuesday 28th November 2017
In part 2 of our series of articles on GDPR, Alex Bailey discusses how to get started on the journey of preparing for it.
That date of 25th May 2018 is getting ever closer! By now you should be well underway with your implementation plans, data flow analysis and documentation.
No? You haven't even started yet? You are certainly not alone. Many UK... Read more
Published on Saturday 4th November 2017
Trichromic has proudly achieved the Cyber Essentials certification.
The standard is part of the UK Government's National Cyber Security Strategy and demonstrates our commitment to cyber security, our ability to safeguard our own systems, the hosting services we deliver to clients, and it reinforces our capabilities as a managed services provider.
Launched in 2014, the Cyber Essentials scheme focuses on promoting the essential security controls that organisations need to have in place in order to reduce the risk posed by threats on the Internet. The scheme addresses five... Read more
Published on Friday 16th June 2017
It's a common misconception that macOS is not targetted by malicious software.
This is because the majority of viruses, worms, trojans and adware are developed for Microsoft Windows due to the prevalence of the operating system (OS). However, Apple macOS is more popular than ever and with popularity comes more malicious software to steal your data and force you to hand over your Bitcoins. We don't want that to happen to our clients' so we have rigorously tested many AV products and whittled them down to just one which has minimal impact on system performance while identifying and blocking the most malicious items.
Trichromic Sapphire PROTECT monitors... Read more