• Published on Thursday 10th January 2019

    Unable to access data in numerous Windows shares today after the (KB4480970) update.

    https://support.microsoft.com/en-gb/help/4480970/windows-7-update-kb4480970

    When trying to access shares the error "The handle is invalid" is displayed.

    Microsoft has suggested various work-arounds but the only fix we have discovered is to completely remove the KB4480970 update.

    Update: Microsoft have now released an update to resolve this issue which can be download from... Read more

  • Published on Sunday 2nd December 2018

    Merry Christmas from all of us at Trichromic! We would like to take the opportunity to thank you for your business in 2018 and we wish you a very Happy New Year.

    Our telephone help desk will be closed from 17:30 on Monday 24th December and will re-open at 09:00 on Thursday the 27th of December 2018.  Our help desk will also be closed on the 1st on January 2018.  

    When open, our help desk be contacted on 020-3327-0310 (option 1) and by email at support@trichromic.co.uk.

    Our Sapphire CloudDESKTOP, CloudAERO and CloudEXCHANGE services will be continually operating and monitored during the break and we... Read more

  • Published on Saturday 1st December 2018

    The Gold Partner status is awarded to companies who prove their competency installing and supporting the 3CX phone system.

    3CX supports many VoIP open standards including SIP and Trichromic is proud to be a 3CX Gold Partner with certified 3CX engineers who have many years of experience installing and supporting the platform. We also provide and support a range of compatible handsets from high quality manufacturers including Yealink.

    3CX delivers a flexible and feature-rich telephone solution that ensures cost-savings over traditional ISDN systems. Please contact us for more information. Read more

  • Published on Monday 4th December 2017

    In part 3 of our series of articles on GDPR, we answer some of the questions that our clients have been asking us. 

    See Also,
    Part 1: Are you Ready?
    Part 2: Getting Started

     

    With the GDPR now only a few months away, lots of questions are starting to be asked about the specific details as we all absorb the implications and impact on almost every business in Europe. We will collect and answer some of the most common ones here. Please check back... Read more

  • Published on Tuesday 28th November 2017

    In part 2 of our series of articles on GDPR, Alex Bailey discusses how to get started on the journey of preparing for it.

    See Also,
    Part 1: Are you Ready?
    Part 3: Frequently Asked Questions

     

    That date of 25th May 2018 is getting ever closer! By now you should be well underway with your implementation plans, data flow analysis and documentation.
    No? You haven't even started yet? You are certainly not alone. Many UK
    ... Read more

  • Published on Saturday 4th November 2017

    Trichromic has proudly achieved the Cyber Essentials certification.

     

    The standard is part of the UK Government's National Cyber Security Strategy and demonstrates our commitment to cyber security, our ability to safeguard our own systems, the hosting services we deliver to clients, and it reinforces our capabilities as a managed services provider.

    Launched in 2014, the Cyber Essentials scheme focuses on promoting the essential security controls that organisations need to have in place in order to reduce the risk posed by threats on the Internet. The scheme addresses five... Read more

  • Published on Friday 16th June 2017

    It's a common misconception that macOS is not targetted by malicious software.

    This is because the majority of viruses, worms, trojans and adware are developed for Microsoft Windows due to the prevalence of the operating system (OS). However, Apple macOS is more popular than ever and with popularity comes more malicious software to steal your data and force you to hand over your Bitcoins. We don't want that to happen to our clients' so we have rigorously tested many AV products and whittled them down to just one which has minimal impact on system performance while identifying and blocking the most malicious items.

    Trichromic Sapphire PROTECT monitors... Read more

  • Published on Tuesday 6th June 2017

    In the first of a new series of articles, Alex Bailey asks: Are you ready for the GDPR?

     

    You may well be asking yourself, "What is GDPR?", in which case the answer to the above question is a resounding "No" !

    However over the next 12 months you are going to hear those 4 letters repeated over and over again because on 25th May 2018, the EU's General Data Protection Regulation becomes UK law, regardless of the Brexit situation.

    The Information Commissioners Office says this is going to be the biggest change to data protection law for a generation when it replaces the now antiquated Data Protection Act 1998.... Read more

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