Windows 11

Microsoft is investigating user reports of issues with Remote Desktop on Windows 11 systems after installing the Windows 11 22H2 Update.

Affected administrators and home users have been sharing their experiences across several online platforms, including Microsoft’s Q&A community platform for IT professionals.

Installing the Windows 11 22H2 feature update will cause Remote Desktop clients not to connect, randomly disconnect, or freeze unexpectedly.

A Windows admin said on Microsoft’s Community site, “All of our Remote Desktop Users using Windows 11 are having problems connecting to Remote Desktop after installing this update. It just hangs at connecting,”.

It appears there is a bug in the Remote Desktop client which is affecting the connection to another device – basically, the Windows 11 client only seems try one protocol (UDP) but, if this cannot process the data traffic, the secondary protocol (TCP) isn’t used, and the connection fails.

Our technicians at Trichromic have found this can cause problems with Remote Desktop services and have disabled functions on some sites because it was causing delays due to one protocol failing and the other taking some time to fall-back to a useable one.

Other Windows 11 users have reported:

  • Not being able to log on to their remote Desktop Server after online updates
  • Frequent disconnections
  • Remote virtual desktop not working
  • Remote Desktop Services failures, and;
  • Remote Desktop published apps issues

This is a pretty big issue which, apparently, has been reported to Microsoft. You have to wonder why it wasn’t fixed before release. At the time of writing this article, Microsoft hasn’t acknowledged this issue officially.

The team at Trichromic understand how frustrating these issues can be – we can help. If you are having these, or other issues with Windows 11 please contact our Helpdesk experts on 020 3327 0310.