Does Outlook 2013 keep prompting for credentials but refuses to connect to your Exchange 365 mailbox? | IT Support Essex

In recent weeks, our team of friendly experts at Trichromic have been contacted by a several customers who have had difficulty connecting to their IT systems due to a new process. The cause of the problem is Outlook 2013 not being automatically configured to use Modern Authentication so, it loses the ability to connect to the 365 Exchange Online mailbox. This is a very frustrating issue that wastes a lot of your valuable time.

Modern Authentication is an umbrella term for a combination of authentication and authorisation methods between a client (for example, your laptop or your phone) and a server. Basically, it is a method of identity management that offers more secure user authentication and authorisation.

Modern Authentication is a good thing – it improves security. The use of the current Basic Authentication process is being removed for Exchange Online mailboxes on Microsoft 365 and replaced with Modern Authentication across all Microsoft products.

But there is a fix for this…

Fortunately, you don’t have to replace Outlook 2013 with a newer version of the software. We have identified a (fairly) simple fix for this issue and can help you with this frustrating problem.

If you are having difficulties with remote connection and need some help, please contact our Helpdesk team on 020 3327 0310. They will be happy to advise you of your options.

Lauren Anderson

2022-02-01

Great company, very helpful and friendly staff

Lesley Allan

2022-01-14

Great team who often go above and beyond

Max Elliott

2022-01-10

Always proffesional helpful and courteous. Nice to find an IT company who actually have a friendly personality as well.

Gerry Donoghue

2022-01-10

We have used the services of TriChromic for our personal and business IT requirements and they have always provided an excellent service. We would happily recommend who has a similar requirement. i am sure you will not be disapponted

Martin Cossington

2022-01-10

Alex , Lloyd and the Team at Trichromic Have supported all of our IT requirements for many years . Assisting in both Cloud services and new integrated accounts and processing systems to meet the high demands of our wide customer base. Always prompt to investigate and remedy an issues and always ahead of the game in the latest security and Malware issues that all businesses must counter . You wont go far wrong in phoning Alex or Lloyd should you consider revenging your IT provider .

Stuart O'Neill

2020-08-14

Very professional set up. They know their stuff.

David Collins

2017-05-30

Technology is vital for our business, we cannot operate without a sound and reliable base. The team at Trichromic deliver that to us. They act on their promises and we know we can trust them 100%, a rare trait in service providers generally.