In recent weeks, our team of friendly experts at Trichromic have been contacted by a several customers who have had difficulty connecting to their IT systems due to a new process. The cause of the problem is Outlook 2013 not being automatically configured to use Modern Authentication so, it loses the ability to connect to the 365 Exchange Online mailbox.  This is a very frustrating issue that wastes a lot of your valuable time.

Modern Authentication is an umbrella term for a combination of authentication and authorisation methods between a client (for example, your laptop or your phone) and a server. Basically, it is a method of identity management that offers more secure user authentication and authorisation.

Modern Authentication is a good thing – it improves security. The use of the current Basic Authentication process is being removed for Exchange Online mailboxes on Microsoft 365 and replaced with Modern Authentication across all Microsoft products.

But there is a fix for this…

Fortunately, you don’t have to replace Outlook 2013 with a newer version of the software. We have identified a (fairly) simple fix for this issue and can help you with this frustrating problem.

If you are having difficulties with remote connection and need some help, please contact our Helpdesk team on 020 3327 0310. They will be happy to advise you of your options.